Last updated: August 2026
Requesting a refund
To request a refund, contact support with your order number, payment reference and a clear description of the issue. Requests are reviewed against the agreed scope, order status, work already completed and any applicable payment-provider requirements.
Before work begins
If an order is cancelled before work has started, the request will be reviewed for a refund in accordance with the circumstances and any transaction fees that cannot be recovered.
After work has started
Where work has begun, refund eligibility may be reduced to reflect completed work, delivered materials, time reserved for an agreed deadline and any changes requested after confirmation. A revision process may be offered where it is appropriate.
Non-refundable circumstances
Refunds may not be available where a request is based on a change of mind after completed work has been delivered, inaccurate information supplied by the client, a missed deadline caused by late client materials, or use of delivered work contrary to the terms of service.
Payment processing
Approved refunds are issued through the original payment method where possible. Processing times may depend on Stripe, Paystack, or the relevant bank or card provider.
Contact
Send refund enquiries to support@cipdhelpforum.com and include your order number.