Last updated: August 2026
Information we collect
We collect information you provide when you request a quote, create an account, place an order, upload files, contact support or submit a review. This can include your name, email address, phone number, country, assignment information, messages and account activity.
How we use information
Information is used to respond to enquiries, create and manage accounts, process orders and payments, provide support, communicate service updates, protect the platform and comply with applicable legal obligations.
Files and assignment material
Files you upload are associated with your account and order so authorised users can manage the work. Access is limited according to platform roles and operational need. Do not upload material that you are not entitled to share.
Communications
We may contact you about your enquiry, account verification, password reset, orders, payments, revisions and support messages. You can manage relevant notification preferences in your account settings where available.
Retention and security
We retain information only for as long as reasonably necessary for the purposes described here, service administration, dispute handling and legal record-keeping. We use appropriate technical and organisational measures designed to protect information, but no internet transmission or storage method is completely secure.
Your choices
You may ask about access to, correction of, or deletion of your personal information by contacting support. Closing an account does not necessarily remove information that must be retained for legal, security, accounting or dispute-resolution purposes.
Contact
For privacy questions, contact support@cipdhelpforum.com.